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How-to

What does an adjustment on my transaction history mean?

An adjustment is an amount of money a host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy.

To check the status of an adjustment:

  1. Go to your Account Settings
  2. Click Transaction History

Adjustments are applied against payout method of the associated reservation and automatically deducted from the next scheduled payout. If your reservation follows Payout Routing Rules, the adjustment will be split according to the percentages that you set up, on a per-listing basis. Please note that this excludes adjustments and refunds approved through the Resolution Center. 

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