Do I have to refund my guests when they make a complaint?
Our Rebooking and Refund Policy and basic requirements for Hosts help protect guests from things like last-minute Host cancellations, lockouts and listings that are misrepresented, unsanitary or lacking in promised amenities or other items. If you don’t meet one or more of these basic requirements, Airbnb may require you to refund a guest.
- HostRefund your guestHow you refund a guest depends on whether it’s before or after their trip.
- HostWhat happens to my payout if my guest cancels?If a guest cancels (either before or during a trip), they’re automatically refunded according to your cancellation policy, with a couple of …
- HostIf your guest cancelsIf your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests.