Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to
Host

What does awaiting payment mean?

Awaiting payment means that a Host has accepted a guest's reservation request, but the guest's payment hasn’t gone through yet. In most cases, this means the guest needs to update information related to their payment method.

When a reservation is awaiting payment:

  • The guest who made the reservation request will have 24 hours to successfully update their payment info before the reservation can be confirmed.
  • If the guest doesn’t update their payment method within 24 hours, the request to book will be withdrawn with no consequences to the Host or guest.
  • Hosts no longer have the option to decline awaiting payment requests.
  • While the guest is updating their payment info after sending a request to book, dates will be blocked on the Host’s calendar for up to 24 hours. This helps us prevent glitches such as Hosts getting multiple payments for requests from multiple guests for the same dates.
  • If the current guest doesn’t confirm their payment info, the request will be withdrawn and other guests will be able to send enquiries or requests for those dates.
Did this article help?

Related articles

Get help with your reservations, account, and more.
Log in or sign up