How do I cancel a reservation as a host of a place to stay?

To cancel a reservation:

1. Go to Reservations
2. Find the reservation you need to cancel
3. Click the three dots menu and select Change or cancel to start the cancellation process

If the check-in time is within 24 hours, the option to cancel online may not be available – you'll need to contact us.

Cancellation penalties

Cancelling a guest's reservation can have serious implications on their trip, so penalties will be applied unless the cancellation reason meets certain limited exceptions.