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    How do I cancel a reservation as a host of a place to stay?

    To cancel a reservation:

    1. Go to Reservations
    2. Find the reservation you need to cancel
    3. Click the three dots menu and select Change or cancel to start the cancellation process

    If the check-in time is within 24 hours, the option to cancel online may not be available – you'll need to contact us.

    Cancellation penalties

    Cancelling a guest's reservation can have serious implications on their trip, so penalties will be applied unless the cancellation reason meets certain limited exceptions.

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