As a host, what penalties apply if I cancel a reservation for a stay?
Because cancellations disrupt guests' plans and affect confidence in the Airbnb community, hosts should fulfil all confirmed reservations. If a host cancels a reservation, the following consequences will apply except as described below. If a host cannot fulfil a reservation for any reason, it is their responsibility (and not the guest’s) to cancel in a timely manner in order to give their guest time to adjust their plans.
You will be charged a fee if you cancel a confirmed reservation. Typically, we deduct that fee from your first payout after the cancellation. The amount deducted will depend on when you accepted the reservation and how soon before check-in you cancelled it:
- More than 7 days before check-in, we’ll deduct $50 from your next payout
- Less than 7 days before check-in, we’ll deduct $100 from your next payout
The cancellation fee will be waived if you have completed at least 10 consecutive bookings without cancelling or in certain other circumstances.
If you cancel a confirmed reservation, your calendar may be blocked, in which case you won't be able to accept another reservation that overlaps with the cancelled reservation.
If you cancel before the day of check-in, an automated review will be posted to your listing's profile indicating that you cancelled one of your reservations. These reviews can't be removed, but you may be able to write a public response to clarify why you needed to cancel.
If you cancel on the day of check-in or later, guests can choose to leave a public review on your listing’s profile.
Account suspension and deactivation
If you cancel 3 or more reservations within a year, we may suspend or deactivate your listing.
When consequences may not apply
The consequences set out in this article may not apply in certain limited circumstances. Learn more about when consequences don’t apply.