Changes and cancellations
Changes and cancellations
- How-toCancelling a reservation as Host of an ExperienceYou can cancel an instance of your Experience from your calendar. Your guests will receive a notification and a full refund. Penalties may a…
- How-toWhat happens if my guest cancels their experience booking?If a guest cancels within 24 hours of booking (or if they cancel more than 7 days before the start of the experience), they will be refunded…
- How-toFind the cancellation policy for your Experience reservationThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
- How-toWhat should I do if bad weather affects the experience I’m hosting?If weather conditions are unsafe for guests before or during an experience, you may cancel the experience without penalty.
- How-toAdding extra guests to an ExperienceIf extra guests show up unannounced, the Host can choose to accommodate them or turn them away.
- Community policyExtenuating Circumstances PolicyFind details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il…
- Community policyExtenuating Circumstances Policy and the coronavirus (COVID-19)Find details of the coverage for COVID-19 under our extenuating circumstances policy.