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How-to
Guest

Why was a hold placed on my payment method when I requested to book a reservation?

When you submit a reservation request, we may place a hold on your payment method, called an authorization, for the full amount of the reservation.

If your reservation is accepted, the authorization will turn into a real charge and the amount will be deducted from your payment account.

If your request is declined or expires, the authorization will disappear or appear as a refund in your payment account. Depending on the processing time of your bank, the release of the authorization may take up to 7 business days.

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