Creating a world where you can belong

Home isn’t just a place to live—it’s a place to be accepted, where you’re comfortable being yourself. At Airbnb, we believe you should feel at home no matter where you are in the world.

Creating a world where you can belong

Home isn’t just a place to live—it’s a place to be accepted, where you’re comfortable being yourself. At Airbnb, we believe you should feel at home no matter where you are in the world.

A community built on trust

Creating a world where everyone can truly belong requires a foundation of trust. So, as Airbnb continues to grow, it’s vital we collect and publish the standards that have always underpinned this global community, both to convey our values and guide behaviour. This is a living document—we’re constantly rethinking our approach as we learn from the community what’s best for Airbnb. But these five standards are the heart of what we’ve learnt from you so far, and we’re always working to make sure they’re enforced.
Safety
Security
Fairness
Authenticity
Reliability

A community built on trust

Creating a world where everyone can truly belong requires a foundation of trust. So, as Airbnb continues to grow, it’s vital we collect and publish the standards that have always underpinned this global community, both to convey our values and guide behaviour. This is a living document—we’re constantly rethinking our approach as we learn from the community what’s best for Airbnb. But these five standards are the heart of what we’ve learnt from you so far, and we’re always working to make sure they’re enforced.
Safety

Your Airbnb experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result safety is our first priority—we require that you refrain from endangering or threatening anyone.

Harming yourself or others
You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organisations, including terrorist, organised criminal, and violent racist groups, are not welcome in this community.

We take suicide, self-injury, eating disorders, and hard drug abuse extremely seriously and work to help people in crisis.
Threatening anyone
You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and so this means that we will intervene if we become aware of a threat.
Creating hazardous situations
You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.
Security

Our Airbnb community members share their homes, neighbourhoods, and experiences. Whether you’re opening your home as a host or experiencing a host’s hospitality as a guest, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.

Theft, vandalism, or extortion
You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, squat in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

What is Airbnb’s Extortion Policy?
Spam, phishing, or fraud
You should not make transactions outside of Airbnb’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.
Violating others’ privacy or intellectual property rights
You should not access others’ accounts without authorisation, have undisclosed or ill-sited cameras in your listing, spy on other people, or otherwise violate others’ privacy, copyrights or trademarks.
Fairness

The global Airbnb community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.

Discriminatory behaviour or hate speech
You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

What is Airbnb’s Anti-Discrimination Policy?
Bullying or harassing others
You should not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others, or violate our review and content standards.
Disturbing the surrounding community
You should not disturb common spaces, treat neighbours as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbour or community concerns.
Authenticity

Your Airbnb experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself
You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.
Misrepresenting your spaces
You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.
Experiences that are merely transactions
Airbnb began as a way to allow people to share their homes. Though Airbnb has grown since the early days, and home sharing has expanded around the world, we still expect that every listing is not just a transaction, but a place for others to belong.
Reliability

Every Airbnb experience is unique and each detail specific to a home, a neighbourhood, and a host. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.

Providing uninhabitable spaces
You should not provide spaces with sub-standard cleanliness, undisclosed lack of running water or electricity, or that are not spaces (e.g. camping gear) or not stationary (e.g. moving boats).
Breaking commitments
Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the host’s house rules.
Being unresponsive
You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.

More resources

Hospitality standards

Hospitality is both who we are and what we do. Learn more about how our hosts go the extra mile.

Learn more

Trust and safety

You should feel comfortable no matter where you go in the world. Learn more about how we’re helping build a community based on trust.

Learn more

Home safety

Tips and tricks for making your home safer. Learn more about the home of the future.

Learn more