We fell in love with the Lot et Garonne region in Aquitaine, South West France and were lucky enough to buy our house, with secure, private gardens, on the edge of a village but with the most beautiful views. We hope you love it as much as we do.
Free parking on premises
Check-in is anytime after 4PM
Check out by 10AM
On arrival, we looked in the key box for the key, the key wasn't there.... we eventually found it, as it had been left in the main shutter door. As we explored our new Holiday 'demeure', we discovered afew things that I'm taking this opportunity to talk to you about. The wifi…
Response from Julia:
This is a really unfortunate review to have received, much of which we do refute. We do accept that, as we had a temporary cleaner for that weekend (our usual cleaner having been called away on an emergency), the BBQ did not get cleaned and ONE pan was missed. We apologise sincerely for this. However, the comments re cobwebs, insects etc - we just cannot accept, It does not tie in with any other reviews we have had and doesn't even correlate with this guest's comments about the tidiness of the floors, bathrooms, beds etc either. With regard to the key, thatw as an issue between ourselves and the cleaner - it was human error and they were mortified. However, there was absolutely no risk to the guests at all as they had not arrived and so had no property of their own in the gite. It is unfortunate not to be able to prevent reviews like this - the guests had expressed concern, just before arrival, about being near two roads, despite having booked several months earlier. However, the roads are quiet, rural roads. There is no noise at all at night and barely any in the day and, even when a vehicle does by, there are tall trees providing a natural sound barrier. It's a shame - but we look on the positive, lovely reviews we have had from our other guests here and elsewhere and rely on those instead. For these guests to then demand one full week's refund, in peak season, was extreme.
Response rate: 100%
Response time: within an hour
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.