I did not intend to write a review of this guest since he cancelled the booking and only stayed there for a couple of hours, but I feel its important to «adjust» his comments of my place.
To be called a fraud because 1 of the rooms had problem with the aircon is to
exaggerate the situation very much, and I ask future guests to look at my reviews both before this guest and also after this guest to really find out who to believe. I gave the guest several suggestions how to solve the problem with the defect aircon, but the guest did not accept any of them. I tried to ask if the kids could sleep on matresses for one night in the other room in main house but they did not accept.We have a 5 hp ceiling aircon in the living room that can cool down all of the house even we also have one in each bedroom.. I suggested that they might let the bedroom door open so that the ceiling aircon in the living room could cool down the bedroom . This was not accepted by the guest . I suggested that 2 adults could sleep in the annex for one night , but this was also rejected by the guest .When I spoke to him on the phone he said» I give you 1-2 hours to fix the problem» I told him that I will buy a new aircon that will be installed the next day, but he did not accept . He ended up calling me a liar, and told me he cancelled «because of lack of enough space for all of us to stay» (They were 4 adults and 4 kids) We have had more than 20 guests at the same time and nobody has cancelled because» lack of space».I dont want guests that are unhappy ,so I told the guest that I will refund him, but he also wanted me to refund the fee that Airbnb charged him . I told him I will refund the money I got from the rental.
Then the guest started to mention other things : clogged sink,smell of egg in the house and smell of seafood in the fridge .I have strickt rules for my employees to keep the house clean so I thought this was very strange . I had someone else to go there to check on these things , and he told me none of the things were correct. (IF there was a clogged sink my caretaker could fix in 2 minutes so I asked him and he told me its not correct. He took a video to prove it) I understand that they wanted to swim in the pool because it was hot , BUT why did he have to lie and tell that I told him it was ok ??? I did not tell him that and nor did my caretakers . So why lie about it??? Then I deceided to refund the guest 50% even he started to lie to me ( he did not mention that I paid him 50% in the review) . I can only trust my caretakers and they have always told me the truth ,so I have no reason to doubt them. The guest wrote that I called him a lier»if you tell me your caretaker is saying otherwise from what I am saying, that is calling me a liar» . I never did , but I trust my caretakers, BUT he called me a liar when I told him i got the aircon next day « you say you have ordered a new aircon – I dont believe you» And «please dont lie again» .The guests that came after this guests (11 guests from Japan) did NOT find any of the «problems» this guests complaind about.And the guests that were there before did NOT find any of the problems this guests complained about.
For future guests , I have no problem proving that I bought the aircon on the day the guest choosed to check out ,and that it was installed the next day on may 23rd..
Its sad that guests are not happy with the place they book, BUT, things can happen and I think the guest could give me more than «1-2 hours to fix the problem»The broken aircon was less than 2 years , but I still bought a new to make the guest happy.