This highly negative review is very concerning to us because we had no idea that you had any issues the entire time you were here--there was no text or complaint during your time here. The biggest issue I see is the fire door in the back bedroom. We agree that would be unsafe and have decided to unlock the door to our private home so that anyone trapped in the back bedroom would be able to escape (2 possible exits). As for the "steep" slope to the apartment, you came 4 hours early and could have decided then that it was too difficult for your old parents to navigate. The second issue I'd like to address is the lighting. We thought everyone was home when we turned off the lights out front. There are ground solar lights around the side of the house. We will be adding more because of your complaint. The issue with cleaners coming very late was out of my hands and there was not enough time for me to go through and check their work, which I normally do. I will be reaching out to our cleaning company to see if we can get reimbursed for that cleaning, if so, I will give the money to you. We have changed our listing to say that the bedrooms are adjoined. Lastly, the fireplace is not listed as an amenity in our listing. It was also a balmy 85-90 degrees the entire time you were here, so not really necessary. I could go on about each and every detail you listed, but I will simply say I'm sorry that you had such a negative experience in our home. This is the first negative review we've received and so perhaps our home was just not a good fit for you and your parents.