Thank you Kaitlin for choosing, celebrate with your family, in Orlando Villa Europa.
I would have loved you to notify me that you needed extra paper towel and toilet paper, since , The house provides 2 toilet paper per bathroom, 1 tissue box per bathroom, 1 paper tower for the kitchen, soap for washing dishes, soap for the washing machine, and anything additional is provided. Basket of gifts with different snaps, water, juices, Maple syrup, butter, sea salt, sugar, olive oil, cookies, regular coffee, Starbucks coffee for the keurig ,and much more.
As for the extra fee for the use of the pool heater, use of Jacuzzi, and use of the BBQ Grill. All extra fees are well specified in the listing and in the rules of the house.
You were notified a day earlier because you rented the house one day before your arrival. In relation to the disconnection of the TV and the BBQ, Although the house was inspected before your arrival, everything was perfectly working. I am very sorry for the inconvenience, however I was never notified otherwise someone from my team would have supported you immediately.
Thank you very much for enjoying our house.