Well, we read in astonishment and with sadness your evaluation. Obviously, we know that we can always improve many things, but some of the criticism you made surprises us a lot. We will go point by point, so that potential future guests also have our version of the events (which, just like yours, is simply a version).
1) Our house is large, and we offer the guests the possibility to choose different types of accommodation / room conditions. By the way, it does appear in the public description that the rooms are individual or shared. By default, the price that appears on AIRBNB (because they can not all appear) is the cheapest, entailing the the possibility of the room being shared. If someone wants a single room, after contacting us, we explain that paying something else one can have a private room, but ... that its price doubles the one of the shared room?! We do not know what final price you got for AIRBNB rates, but I assure you that depending on the type of room the difference can be at most between 10 and 20 €, definitely not the double.
2) Regarding the rather high price for Spain: please, we encourage you to look at other accommodation in the AREA and you will realize that we have a very competitive rate that also includes breakfast.
3) It is true that your room did not appear on the photos, that’s our mistake: when the AIRBNB photographer came, that room was occupied by a resident of the community and he did not take the photo. Our fault. When we read your review, we uploaded a photo immediately, because you're right. But the consideration that it is not a beautiful room, honestly, is very subjective and personal. We like all the rooms in the house, only if you expect them to have the luminosity of a city apartment, I'm sorry but that's not the case. Our house is an old castle in the middle of nature, so the windows are small and the walls of rustic stone to keep warm in winter and cold in summer. We are sorry that you did not like it, but other people love it, and depending on our organization and the requested room, guests go to one room or another.
4) In any case, also by message we told you that, although you had finally chosen to have a room with the possibility of being shared, most likely you would not have to share it, because for those two days we did not expect more guests. We do not understand the complaint in this respect, bearing in mind that in the end you had an private room for the lowest price we offer.
5) Again, we decided to introduce breakfast in the price of the room, and I also told you that as it was a recent change you had been wrongly asked to contribute 5 € more. It is something that we are not going to ask the guests again, it will always be included in the room rate.
6) Another unpleasant surprise is to read what you say about our breakfasts: basically, because on Thursday morning you told one of the residents of the house how much you liked the breakfast. In fact, the food here is one of the things that our guests usually celebrate. Specifically in our breakfasts we usually offer home-made hummus, organic avocado, fresh cheese, organic bread toasts, jams, coffee or tea ...
7) You said that in Spain a good breakfast costs 2.75 €. Charly, we will be delighted to learn where you have had such a good breakfast at low cost, because a breakfast like the one we serve, with different options and practically buffet type, is not for less than 10 €, at least in Barcelona. Sorry for the daring, but a few years living in different cities of Spain endorse us. For 2.75 €, at the most, you can find a coffee / tea and a couple of butter toasts.
8) Regarding your complaint that guests can not go through all areas of the house: obviously, as with other houses of AIRBNB with which you share housing with the owners. And on top of this we warned you by a private message, we explicitly told you: "being a retreat center and not a" normal” house, some spaces are for the exclusive use of the community and are not open to guests." In addition, the house is divided, and the area of the offices is not where the main house, so we ALSO have to go outside to get to the house where the rooms are, the same as you did. Maybe you found it very unpleasant because you are not used to it, but the truth is that, except you, it hasn’t required any effort for anyone else.
9) Finally, regarding the fussy rules: yes, again, we are a small buddhist community, there are rules that can be different than in other houses. For example, despite telling you that you could not use the kitchen, you brought supermarket hand bags to keep in the fridge: as you understand, you rightly had to ask us to open the fridge, because you did not have access to it (which in principle you already knew and you did not respect). If you went to a hostel, it's normal not to bring bags full of food to be stored in their fridge if you do not plan to eat with them there, right? At least in Spain we do not usually do it that way, maybe it's a different custom.
10) Regarding the radiator: our house is very large and difficult to heat from one hour to another. It is an old house with thick walls. You came at the end of May, when we are not longer using heating and in which all tenants go with fine sweater. As you can understand, we could not turn on ALL the heating in the house for you, so we offered you a gas cylinder so that you could be more comfortable in your room. Gas cylinders that residents use in winter and, honestly, we have not had an experience as horrible as you, but again: the evaluation is always subjective.
11) We are relieved to know that the other guests who have been here have greatly enjoyed their stay and that, in general, they have perfectly understood the peculiarity of our house. In fact, we think that this may be one of the values of what we offer, which is an experience in a unconventional space, environment and with unconventional hosts. As just one example, I will copy some comments from previous guests, who found the same conditions as you did.
Finally, in addition to the specific things that you comment, we regret that in your evaluation it seems that we have tried to cheat or deceive you. That has never been our intention. In fact, our project is absolutely against trying to promote something malicious or mean.
What we would have been EXTREMELY grateful for is that you explained to us your disagreements or disappointments, because I believe that in any case we maintained a respectful attitude and open to dialogue with you. We would have tried to understand you and adapt as much as possible. If we have seemed you a distant and cold community, we are sorry, it had not happened to us until now that a guest felt treated in this way.
As just one example, I leave some guests' comments to make the experience of others and not just our points of view (yours and ours) what serves as a reference:
"Excellent location, the house very clean, tidy, very nice, all the people who live in the house very kind, respectful!”
"The stay has been very nice, a nice big house in a beautiful setting, I would repeat, they left me the big room because there was nobody in the house (a cool detail), it's not a hotel, the water resources and light are natural, you have to adjust “
"L'accueil a été très chaleureux, la maison est vraiment très sympathique et authentique et le lieu est incroyablement beau et paisible. Je le conseille fortement!”
"This was probably my favorite AirBnB of all time. Unbelievable scenery, unique building and really friendly people”.
"Very cozy, beautiful place, interesting conversations, we are not vegetarians but it was not a problem for us in that place".