We surely understand that your have some uncomfortable feelings during your stay due to your concerns mentioned above. However, we also had explained to you that day, the previous guests had done something terrible to our blue sofa that causes us to bring it outside for recovering. We had try our best to replace another sofa within only 2 hours since the previous guests checked out, especially it was on Sunday. We knew that it is not the same with original one in the picture, but that is the best that we can to handle the situation at that moment, we ensure our next guests could enjoy the blue sofa again since it is totally recovered now.
And it is also sad that you didn't enjoy the soft pillow, we just had changed because previous guests complained us so much that our standard pillows were too hard for them. So that, if you don't like our soft pillows, you just send us a message, so we know your preferences and adjust things for your comfortable stay.
And we ensure that we are human come from different parts of the world, observe different styles of living so the point that we could comfort everything of everyone is totally nonsense, we could only do our best and also would like to add a bit Vietnamese lifestyle into the arrangement. I do think that is what travellers are looking for.
Anyway, thank you for visiting Vietnam, we hope that you could stay a few days more, so you could explore for more happiness here, we surely think that.