Good morning, Elizabeth, Thank you for your review however I think your points above or slightly incorrect.
Firstly I would like to point out that we rented the property to you at an extremely low amount. This is a 3 bed 2 bath house in the middle of Baltimore, appointed to a very high standard. A similar property locally rents at 2 or 3 times amount we rented the property at. The reason we rent at this price however is to be competitive however we do also have to cover our costs.
That is why we clearly indicate all extra costs in the description, as well as sending all costs a second time in the messaging service on Airbnb. In your instance, we discussed and agreed all prices.
If you miss the information in the description, you will receive by message\email. If for instance at this point you don't agree, you are welcome to cancel and receive all your monies back.
That is why we find your comments slightly incorrect. We expect all clients who book on Airbnb have read all the given information correctly, if they don't how can we be held responsible ?
Either way if you decide to rent with us again in the future, I would be more than happy to provide you with an extremely competitive price however all extras will still stand.
I wish you all the best.