This is such a disappointing review to read. But as the saying goes, you cant please everybody all the time. We were under the impression from this guest, from our communication, that everything was fine. He did contact us and say that there was hair on the floor. We asked him to leave his door unlocked so that our housekeeper ( we were out of town as this couple visited) could sweep the floor. Our housekeeper was surprised that the guest had moved all of the things out of the room but did note that he did miss sweeping some hair up from earlier when he cleaned. As far as any bugs, we maintain a quarterly pest control schedule that ensures that no infestation is ever present in the home. Often, people as they travel will bring a bug or two with them or even they will attempt to come inside due to the Florida weather of extreme heat and then downpours of rain. They die. We can assure this guest that anything that came in doesn't stay. Had Rense communicated his actual concerns to us rather than assuring us that he was fine, there may have been a different outcome.