Im sorry you felt like this Katie, you are our first complaint of the building work. Im surprised at this as you arrived on the Friday afternoon and left on the Sunday (during your whole stay there was no work going ahead). we keep the noise to a minimum!! Im sorry you felt unwelcome, I would very happily have met you to show you around if you'd have preferred, most people like the self check in service knowing that I am always available if needed. As for the dog mess it is a house rule that dogs mess is picked up and I will look into this further. As for the flies, unfortunately (for some) its been a hot summer which also means more flies! Not much I can do there. We find from our own experience with log burners that it runs better with a little bit of ash left in the bottom, this stops the wood burning too quickly. The cottage is cleaned throughly on every change over but I do always like to improve so will take your feedback into consideration. Please know this is my family business and it is very important to me. I love hosting, I do everything I can to keep my guests happy. Im very disappointed at your long review of complaints considering your very short stay.