Dear Ms. Goldberg,
Firstly, we would like to thank you for your review even if it is a negative one.
We have explained everything concerning the location (and the matter of the full addresses in our island), distances, means of transport from the first moment of your reservation and plenty of times although we have been accused that we did not explained anything. In that point, we would like to mention that we have been asked many times the same questions but we always have responded with the same politeness. Ms. Goldberg, you made the reservation only for 1 guest but came 2 instead. Although, we were willing to add an extra bed without any extra cost in order to be more comfortable and also we gave two pair of keys as you have asked. Furthermore, as concerns the rate of 20€, you have been informed from the first moment and you have not had any problem. On the top, since you were disappointed with everything, you asked for a refund since your friend stayed more in our Studio than you did.Unfortunately, you cannot please everybody!
We wish you for your next trip to find something that suits you
All the bes (Website hidden by Airbnb)