Dear Susan and friend, we're glad you enjoyed your stay in hebden. However, I think you're review could have a less critical tone, and you might have mentioned the efforts we made to address issues during your stay (some of which turned out to be non-issues). If readers look at the other revues they will see that nearly everyone has found the cottage comfortable, clean and warm (Website hidden by Airbnb)
Whether the points in this review have substance or not, I'll address them here to allay any potential concerns.
1. The cottage is cosy and warm as long as the radiators are turned on. The kitchen diner can get damp if it isn't heated often enough, because it's a 19th century stone building. The radiator in that room works really well, and if you want to feel warmer and cosier there is the wood stove which can really belt out the heat. The windows need to be opened at times during the day to let fresh air through. Most visitors who observe these practices and find the room comfortable.
2. The attic radiator works perfectly well and is more than adequate for heating the room. The radiator knob is awkwardly positioned because of a bookshelf, but a little knee-bending and patience are all that is required. During the stay Susan claimed that both the bathroom and the lounge radiators also weren't working and we arranged a plumber to come and look before a friendly neighbour went over and found that the guests didn't know how to turn a knob.
3. The outside bathroom isn't a bathroom, it's just a loo, and most folks use the inside bathroom except for emergencies.
4.The bathroom is actually lovely and has a nice view which provides natural light. It is also pleasantly warm, with a full-length towel rack radiator.
We'll arrange for the cottage to have a spring clean before the next guests, and check with the cleaner about cleaning materials in the kitchen (some of which may need re-stocking). However, the cleaner works hard to ensure the cottage is clean prior to every visit, including the sheets and towels.
OK, I hope that Susan and her friend go onto have many nice airbnb experiences in other places, and that readers look at the other reviews for this cottage, as we work hard to ensure people have a cosy and comfortable stay, and have generally earned positive reviews.