We are really surprise with Your review. First, daily FREE cleaning was offer and You refused more than once during Your visit. It was really hard to communicate at the beginning, then it got better: the Self Check in Instructions are very easy and hassle free. But You both were DRUNK and got lost. After the maid cleaned, I personally double check and the bathroom was spotless. Yes, You reported the shampoo and body dispenser and it was fixed (it just needed to click to the wall) after the second day. The day You reported You had the "PRIVATE, DON't BOTHER" sign so we could not go inside and fix it. Never had a problem with our towels and linens.
However, You left lots of garbage in the room and food leftovers. One of the sheets was stained but we fail to charge You for it.
And You never reported any problems with cleanliness (bathroom and sheets/towels). We are really disappointed with Your unfounded claims.