Thanks Yulianti for your feedback, we really strive to accommodate the needs of all our guests. We feel the villa is an outstanding value for 16 guests, and having this capacity is maybe the main reason our guests choose to stay with us rather than a hotel, where each room might be limited to 2 or 3 guests. Previously we did not allow any more guests than the 16 listed in Airbnb, but after so many requests we thought we should find a way to allow it. That being said, we don't encourage additional guests, we're quite happy for each group to limit their size to the 16 that are included with the base rates.
The extra guest terms are the first rule listed in the 'house rules' section in Airbnb, and it is a requirement to agree to our house rules prior to booking. Airbnb requests guests to enter the number of guests coming with each group that completes a booking, it helps us to serve better when this section is accurately completed.
Apologies a glass was broken during your stay. We do have some plastic cups in the kitchen that can help reduce the risk of this. Also, we're happy if our guests would like to just replace anything that accidentally gets broken during your stay. We offer the option to pay us to find replacements also if it's not convenient for you to do this yourself. Ultimately we're certain our guests prefer to have the kitchen fully equipped, we believe it's another one of the reasons our villa remains popular.