Issues with a reservation
Issues with a reservation
- How-to
If a guest makes you uncomfortable
If you find that a guest is breaking one of the house rules or has made you feel unsafe, you can decline their trip request or cancel the re… - How-to
When a guest doesn’t show up for a reservation
If your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you. - How-to
When guests want to bring more people
If you can accommodate the larger group and you'd like to charge extra for these guests, you can send your guest a trip change. - How-to
Experiences liability insurance
Experiences liability insurance is a key component of AirCover for Hosts, which is top-to-bottom protection for Airbnb Hosts. - How-to
For Hosts – injuries during an Airbnb Experience
You should get everyone to a safe place and contact local emergency services immediately. After that, report the incident to us. - How-to
What kind of medical evacuation support is available on Airbnb Experiences and Adventures?
International SOS helps support medically necessary evacuations for hosts and guests and provides expert recommendations regarding healthcar…