Learn about Airbnb’s booking process, how to confirm your reservation, special offers direct from a Host, and more.

Airbnb reservations for personal travel need to be made by the person who's going to stay at the listing.

We encourage all guests to complete their bookings through our website before meeting in person to ensure their safety and privacy.

Split stays is a feature that allows you to split longer stays between two different listings.

Guests can discover more flexible ways to travel using Categories – browsing millions of homes they never knew existed.

From sharing your story in your bio section to leaving honest reviews, connecting with other members of our community is key to travelling w…

AirCover is top-to-bottom protection for Airbnb guests.

AirCover is a comprehensive protection programme included for free with every booking and protects you from many issues that could come up d…

Both AirCover, through Airbnb, and travel insurance, a purchase US guests can make separately through Generali during checkout, can help you…

As of June 2022, guests who live in the United States can purchase travel insurance while making an Airbnb reservation.

After the basics (name, email, and phone number), we need a little more info in order for you to book your stay.

You must be at least 18 to make a reservation or host your place on Airbnb.

Yes, children can travel on Airbnb, but some Hosts have specified that their space may not be safe or suitable for children or infants.

Our community is built on the principles of inclusion, belonging, and respect, which includes welcoming and supporting people with disabilit…

Airbnb has been granted special authorisation by the US Department of Treasury that allows us to offer authorised travel services to non-US …

Get helpful info on what you need to know before booking a stay in Japan, including info you’ll give your Host.

If you want to find out more about a listing, Host or experience before booking, you can message the Host on Airbnb.

A pre-approval is a way for a Host to let you know that their listing is available when asked about a potential reservation. You have 24 hou…

If a host pre-approves you, you can automatically make your reservation for the dates you’ve enquired about without waiting for another resp…

You can contact a host about their place before requesting to book it. The host then has the option to pre-approve you or give you a special…

You can make a reservation without contacting the Host beforehand, but it’s a good idea to message the Host if you have questions.

Before you book, you can ask a Host specific questions about a listing, availability, and more.

Some Hosts require a rental agreement to secure a reservation but they must disclose this requirement and its terms prior to booking.

Once you’re ready to book, you can send a request to the Host or message them with any questions.

As long as your pending trip request hasn’t been accepted, you can cancel the reservation through the message thread with your Host.

You can check the status of your reservation by visiting your inbox or by going to Trips and finding your reservation.

Find details on the various statuses your reservation may go through.

Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.

If the request is pending and hasn’t been accepted by the Host, you can withdraw the request and send a new one with your updated reservatio…