Skip to content
aaaaaa
Use up and down arrow keys to navigate suggestions.
Skip to main help content
Back to help home

Guest cancellations

Find out what to do if you or a guest cancel a reservation. Learn about cancellation policies, refunds, and penalties for host cancellations.

Cancellations

What happens if my guest cancels?
What if I need to cancel because of an emergency or unavoidable circumstance?
As a host, what penalties apply if I cancel a reservation for a stay?
Do I have to refund my guests when they make a complaint?
What is the Airbnb cancellation policy for stays?

Offering a refund

How do I refund my guest?
Do I have to refund my guests when they make a complaint?
What does it mean to enforce or waive my cancellation policy?
Are there suggestions on cancellation policy for German listings?
What is the Resolution Centre?
  • Terms
  • Privacy
  • Site Map
  • Airbnbmag