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Cancelling a reservation

Learn what to do if you or your guest needs to cancel. Find out what the policies are, what penalties you may experience for cancelling, and how to communicate this with your guest.

Host cancellations

How do I file an extenuating circumstances claim?
What is the Airbnb cancellation policy for stays?
What if I need to cancel because of an emergency or unavoidable circumstance?
How do penalty-free cancellations work for Instant Book hosts?
How do I cancel a reservation as a host?

Guest cancellations

What happens if my guest cancels?
What is the Airbnb cancellation policy for stays?
What is the Resolution Centre?
How do I refund my guest?
As a host, how do I make a change to a confirmed reservation?
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