Can I withdraw a pre-approval that I've sent to a guest?
Yes, as long as a guest hasn’t already booked your place. Otherwise, there are no penalties for withdrawing a pre-approval.
Guests are encouraged to book within 24 hours after you send a pre-approval, so we recommend withdrawing it right away if you need to.
To withdraw a pre-approval:
- Go to your message with the guest you’ve pre-approved
- Click Withdraw pre-approval in the right panel
If you’ve pre-approved multiple guests for the same dates and want to withdraw a pre-approval, make sure you check all your other message threads.