Updates to listing cancellation policies

Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose the cancellation policies for your listing: one for short-term stays and one for long-term stays. When you’re ready to do that, find out how to set your listing’s cancellation policy.

When choosing a cancellation policy for your listing, be sure that your selected cancellation policy complies with local rules and regulations.

“Full refund” refers to your nightly rate only. Refunds on Airbnb guest fees depend on several factors. Also, you won’t be paid the cleaning fee if the guest cancels before check-in.

Free guest cancellations for up to 24 hours after booking a stay

Starting on 20 January 2025, all cancellation policies will include a new, free 24-hour cancellation period allowing guests to cancel for a full refund for up to 24 hours after the reservation is confirmed, as long as the reservation was confirmed at least 7 days before check-in (based on the listing’s local time).

Standard cancellation policies – Effective on 20 January 2025

The cancellation policies below are effective for reservations made on or after 20 January 2025 for listings in Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden and Turkey.

Reservations made before 20 January 2025 in those countries, and reservations in any countries other than those listed here, are subject to a separate set of cancellation policies.

We are introducing a new Limited policy, which allows for guests to cancel until 14 days before check-in for a full refund. The Strict policy will not be an available option after 20 January 2025.

Hosts who have a Strict policy on any current listings will be converted to Firm, unless they opt out and choose to keep Strict by 20 January 2025.

Cancellation and booking confirmation times are always based on the local time zone for the listing.

Standard cancellation policies for short-term stays

Your standard cancellation policy applies to all stays under 28 nights. You can choose one of the following standard cancellation policies:

• Flexible
  • Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
  • If they cancel less than 24 hours before check-in, you’ll be paid for each night they stay, plus one additional night
• Moderate
  • Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
  • If they cancel less than 5 days before check-in, you’ll be paid for each night they stay, plus one additional night, plus 50% for all unspent nights
• Limited
  • Guests can cancel until 14 days before check-in for a full refund, and you won’t be paid
  • If they cancel between 7 and 14 days before check-in, but after the 24-hour cancellation period, you’ll be paid 50% for all nights
  • If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
• Firm
  • Guests can cancel until 30 days before check-in for a full refund, and you won’t be paid
  • If they cancel between 7 and 30 days before check-in, but after the 24-hour cancellation period, you’ll be paid 50% for all nights
  • If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
• Strict (not available for new listings)
  • If guests cancel 7 or more days before check-in, but after the 24-hour cancellation period, you’ll be paid 50% for all nights
  • If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights

The following standard cancellation policies are available by invitation only to certain hosts:

• Super strict 30 days
  • If guests cancel at least 30 days before check-in, but after the 24-hour cancellation period, you’ll be paid 50% for all nights
  • If they cancel less than 30 days before check-in, but after the 24-hour cancellation period, you’ll be paid 100% for all nights
• Super strict 60 days
  • If guests cancel at least 60 days before check-in, but after the 24-hour cancellation period, you’ll be paid 50% for all nights
  • If they cancel less than 60 days before check-in, but after the 24-hour cancellation period, you’ll be paid 100% for all nights

Long-term cancellation policies for monthly stays

Your long-term cancellation policy applies to monthly stays, which are reservations of 28 or more consecutive nights. You can choose one of the following long-term cancellation policies:

• Firm
  • Guests can cancel until 30 days before check-in for a full refund, and you won’t be paid
  • If a guest cancels less than 30 days before check-in, you’ll be paid 100% for all nights spent, plus 30 additional nights. If fewer than 30 nights remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights
• Strict
  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
  • If a guest cancels more than 48 hours after booking or less than 28 days before check-in, you’ll be paid 100% for all nights spent, plus 30 additional nights. If fewer than 30 nights remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

Offer guests a non-refundable option with a discount for shorter stays

When you set your standard cancellation policy for stays of fewer than 28 nights, you can choose to offer a non-refundable option. The non-refundable option lets guests book at a discounted rate that’s not subject to your standard cancellation policy. If they cancel, they won’t be refunded unless the cancellation occurs within the 24-hour free cancellation period.

Find out more about how to offer your guests a non-refundable option for a discounted rate.

When your cancellation policy may be overridden for a guest refund

Your cancellation policy may be overridden in certain situations, and your guest may be able to cancel for a refund. Find out more about when your cancellation policy may be overridden.

Special cases in which a different cancellation policy may apply

• Different cancellation policies apply for all stays in Italy
• Different cancellation policies apply for South Korean guests staying at places with Strict cancellation policies
• Learn more about cancellation policies in Germany
• There is a different 24-hour free cancellation period for reservations in California

If your cancellation policy isn’t described in this article

We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.