What’s a non-refundable option?

Hosts can choose to offer a non-refundable option—guests get 10% off the base price and hosts keep their entire payout if a guest cancels, minus the cleaning fee if the cancellation occurs before check in. The discounted base price will appear in search results and make the listing more competitive.

The non-refundable option can only be offered with the Flexible and Moderate policies. When paired with Flexible, it will be available to guests up to 1 day before their desired check-in date. When paired with Moderate, it will be available to guests up to 5 days before their desired check-in date.

This non-refundable discount will be combined with other discounts you offer (ex: weekly, monthly, early-bird). Guests may also cancel for extenuating circumstances (documentation required) and get a full refund.

Although hosts in our pilot earned 5% more on average after choosing to offer a non-refundable option, individual host performance may vary.