I’m a guest. What are some safety tips I can follow?
Here are some tips to help you travel with confidence.
Look at the profiles and reviews of potential hosts before you book, and check for verified phone numbers, connected social networks, and references. If you'd like to see more, you can always ask them to complete profile verifications before booking with them, or look for hosts who already have a strong reputation on Airbnb.
It's also a good idea to read everything the host has posted about their listing in the description, the amenities, and the house rules so there wont be any surprises. Make sure you understand the host's cancellation policy before submitting a reservation request, too.
Pay and communicate on Airbnb
Paying or communicating outside Airbnb makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. That's why we prohibit paying for a reservation outside our website in our Terms of Service and strongly encourage you to communicate using our messaging system.
Use our messaging system before a booking to confirm details about specific amenities, ask whether other people share the same space, discuss house rules, and talk about the neighbourhood. After booking, use it to discuss check-in details.
Set clear expectations
After learning more about your host’s Airbnb history, start a conversation with them about your plans and what you can expect. Your host will likely know all the great (and not so great) spots. Trust your intuition: if you don’t feel right about a reservation, don’t book it! If a message makes you feel uncomfortable or you need help during your reservation, let us know.
Prepare for the unexpected
Research the neighbourhood where you’ll be staying, familiarise yourself with major roads and landmarks, and have a plan for where you’d go in an emergency. If you’re covering long distances in your travels, make sure to tell your friends and family where you’ll be.
For any trip, think about signing up for traveller's insurance. Airbnb doesn't offer travellers insurance for guests, but traveller's insurance is a relatively affordable option that can protect you in case of an injury or emergency on a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for details on your options.
Before booking international travel or travelling internationally, also be sure to consult the relevant agencies in your government (for example the State Department for US citizens) for any travel warnings or travel advisories that may apply to countries or regions included in your travel plans.
Be a considerate guest
Whether you're still looking for the perfect listing or are already on your way, being a considerate guest matters.
- Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.