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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after June 30, check back here on June 1, 2020 for an update.

    Why didn't I get my email notification?

    If you didn’t receive an email notification from us, there are a few different steps you can try to resolve the issue.

    Make sure your email address is correct

    We might be sending emails to an old or incorrect email address. To see or change the email address associated with your account, log in to your Airbnb account from a desktop computer and follow the steps below:

    1. Go to Edit Profile.
    2. Look for the Email Address field. Make sure your address is correct.
    3. If it’s incorrect, add the correct address, scroll to the bottom of the page, and click Save.

    Check your email notification settings

    We'll only send the emails you tell us you want. To check your email notification settings, log in to your Airbnb account from a desktop computer and follow the steps below:

    1. Go to your Notification Settings.
    2. Look for the "Email Settings" field. Make sure you’ve chosen the email types you want to receive.
    3. After adding or removing ticks from the right boxes, scroll to the bottom of the page and click Save.

    Search all messages in your email inbox

    Sometimes emails can get lost in your inbox. In your email account, search for terms like "Airbnb", "reservation", "verification", or other words related to the email you're looking for.

    Check your spam and other email filters

    It's possible your email provider mistakenly sent our messages to your spam or junk folder. To prevent this:

    • Remove Airbnb messages from your spam list
    • Add,, and to your personal email address book

    If you have other filters or routing rules in your email account that may have sorted Airbnb emails elsewhere, be sure to check those, too.

    Check for issues with your email service provider

    Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails continue to be an issue, check with your provider to see if there are any configuration issues or problems with their network that might be affecting your account.

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