How-to
•
Guest
Cancelling your reservation for a stay
Cancelling your reservation for a stay
Your plans have changed and now you need to cancel your reservation. No problem. You can go to your Trips to cancel or make changes to your reservation.
To cancel a reservation:
- Go to Trips and select the trip you want to cancel
- Click Show more trip plans, then click Show details
- Click Change or cancel
- Click Cancel reservation
- Tap Trips
and select the trip you want to cancel - Tap Show more trip plans, then tap Show details
- Tap Cancel reservation
- Tap Trips and select the trip you want to cancel
- Tap Show more trip plans, then tap Show details
- Tap Cancel reservation
- Go to Trips and select the trip you want to cancel
- Tap Show more trip plans, then tap Show details
- Tap Change or cancel
- Tap Cancel reservation
Requesting a refund during your stay
If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue, and your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Airbnb to step in to help.
Did this article help?
Related articles
- How-to•GuestFind your refund amountThe amount of your refund depends on your reservation’s cancellation policy and when you cancel.
- Community policy•GuestExtenuating Circumstances Policy and the coronavirus (COVID-19)Find details of the coverage for COVID-19 under our extenuating circumstances policy.
- How-to•GuestChanging a reservation for a place to staySubmit a change request to your Host if you’d like to change your reservation.