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My guest wants to change their reservation
If your guest wants to change the details of their confirmed reservation (e.g.: shorten their trip or add nights), have them send you an alteration request.
To send an alteration request, your guest should:
- Go to Your Reservations on airbnb.com
- Click Change or Cancel next to the reservation they want to change
- Choose Change Reservation
- Click Submit Change
Note: Changes made to an existing reservation are subject to your listing’s cancellation policy. You should never make changes on behalf of your guest.
Responding to a change request:
To respond to guest's request to change their reservation, open your message thread with the guest, then look for the request details and option to Respond to request at the top.