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How-to
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Guest

Request a refund

If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Centre. Note that the Resolution Centre may not be available for use with some hotel stays.

We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Centre. However, if you and your Host aren’t able to come to an agreement, you’ll have the option to ask Airbnb for help finding a solution. Issues must be reported to Airbnb within 72 hours of discovery to be eligible under our Rebooking and Refund Policy.

Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.

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