Request a refund
If you would like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Centre.
We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Centre. However, if you and your Host aren’t able to come to an agreement within 72 hours, you'll have the option to ask Airbnb for help mediating.
Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.
If you’re experiencing an issue during your stay, you can send your Host a refund request through your Airbnb app. You can request a partial refund if you want to continue with your stay, or you can ask your Host for a full refund if you'd rather cancel your reservation.