When to message your Host

You’re more than welcome to contact a Host at any time. Sometimes, you’ll have to – other times, it’s simply a good idea.

When you must message a Host

Unless you’ve found an Instant Book listing, you’ll have to request that the Host accept your stay. At the Confirm and pay stage of your request, you’ll need to include a brief message about why you’re travelling and when you’ll check in.

When it’s a good idea to get in touch

• Before sending a trip request: You could send a pre-emptive hello or double-check that their place is available.
• If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn’t already there.
• If you’re already booked but you need more info: You can use your message thread with your Host or you can go to your Trips.

Haven’t heard back?

Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try contacting other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don’t end up double-booked.