Your guide to responsible hosting in apartments
Your guide to responsible hosting in apartments
The free Apartment Hosting Guide provides practical guidance to support hosts operating responsibly within apartment communities across Australia. We have developed this guide in collaboration with the Strata Community Association Queensland (SCAQ), the peak industry body for professional body corporate and community title management.
Apartment Hosting Guide
Most hosts and guests are respectful and responsible. This guide is designed to help uphold and strengthen those standards, while supporting hosts, property managers and residents to:
- Understand and follow local building rules
- Protect the wellbeing of the community around them
- Build positive relationships between hosts, building residents and guests
Checklist
We have also developed a simple checklist to help hosts understand their responsibilities.
Hosting in apartments is an important part of many residential communities across Australia.
Property managers and hosts play a vital role in ensuring that hosting is safe, legal and respectful for everyone.
A WORD FROM
SCAQ & Airbnb
Laura Bos
CEO, Strata Community Association Queensland
The Strata Community Association Queensland (SCAQ) is proud to support the development of the Airbnb Apartment Hosting Guide. We thank Airbnb for proactively engaging with the strata sector throughout the process. By working together, we have created a practical and accessible tool that helps hosts understand their responsibilities while protecting the interests of residents and body corporates. SCAQ remains committed to supporting initiatives that strengthen trust and wellbeing within apartment communities.
Susan Wheeldon
Country Manager Australia & New Zealand, Airbnb
Airbnb is committed to fostering trust, safety and community wellbeing. With more hosts welcoming guests into strata titled apartments and complexes, it has never been more important to ensure everyone understands the rules, their responsibilities and how to host respectfully within shared residential communities.The Apartment Hosting Guide offers practical guidance to support hosts, residents and strata managers so apartment communities remain safe, welcoming and harmonious.
What’s covered in the guide?
This guide covers important topics including local rules and regulations, health and safety protocols, tax obligations, and expectations for responsible guest conduct.
This guide covers important topics including local rules and regulations,health and safety protocols, tax obligations, and expectations for responsible guest conduct.
Focus | Guidance |
|---|---|
Health & hygiene | Airbnb cleaning protocols, public health advice |
Regulations & permissions | Reviewing contracts, council permits, by-laws |
Safety | Fire safety, emergency information, risk management |
Courtesy | Guidance on neighbour relations and communication strategies |
Community disturbance | Airbnb’s approach to noise, parties, events including our 24/7 neighbourhood hotline |
Insurance and Stay Protection | AirCover for Hosts, body corporate insurance considerations |
Airbnb is committed to working with strata managers and hosts
Airbnb is committed to working with strata managers and hosts
By promoting responsible hosting, we help communities thrive while unlocking economic benefits for hosts.
By promoting responsible hosting, we help communities thrive while unlocking economic benefits for hosts.
For further enquiries, support, or to report a concern, contact Airbnb’s 24/7 Neighbourhood Support Line or consult resources from the Strata Community Association Queensland (SCAQ).
IN COLLABORATION WITH
Strata Community Association Queensland (SCAQ)
Strata Community Association Queensland (SCAQ)
Strata Community Association Queensland (SCAQ) is the peak industry organisation for professional body corporate and community title management in Queensland.
Our work in Australia
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